The ordering process was seamless and the product was delivered as promised
Thanks for your 5-star review, Minnie! We're happy to hear that your ordering experience with us was smooth and seamless.
I ordered 2 pairs of your socks. I was excited to receive them and to try them. It’s hard to find organic cotton socks. I have very sensitive feet due to eczema unfortunately, your socks have ribs and when I wear shoes with them, the ribs irritate my feet. I need really soft socks without ribs.
Hi Deana,
Thanks for your review, although we're sorry to hear that the ribbed fabric of your Cottonique 100% Organic Cotton Socks for Adults (Midweight) - 2 Pack irritated your feet. We understand how disappointing it can be when a product you were expecting to provide comfort and relief doesn't live up to expectations. We appreciate your feedback and will pass it along to our team for future development.
We'd recommend our Cottonique 100% Organic Cotton Booties for Adults - 2 Pack, as they do not contain any ribbed fabric.
If you have any questions, please feel free to reach out to our customer support team at wecare@eczemacompany.com.
Wishing you skin health and happiness,
The Eczema Company Customer Support
Worst $50 I’ve probably ever spent — on just 2 pairs of underwear no less! Not a gamble worth trying. Their underwear is Cottonique brand, which would be fine, but the packaging and Eczema Company’s return policy make it impossible to request a refund. On top of that, their size chart is misleading. I got out the measuring tape and everything. This business needs to do better if they really stand for their mission.
Hi Pam,
Thanks for taking the time to leave a review, although we're sorry to hear that your experience with us didn't meet expectations.
We understand that specialized garments such as our Cottonique products can be an investment, and it's frustrating when they don't end up working for you.
Our team has reached out to you over email so we can look into this further, and we look forward to hearing back from you.
Wishing you skin health and happiness,
The Eczema Company Customer Support
Overnighted and arrived so quickly! Thank you, it was super important to receive these ASAP
Thanks for your 5-star review, Lisa! We're glad to hear that your order arrived quickly.
Great products and very prompt delivery. The product was out of stock for a while, but I was notified when it was available for order.
Thanks for your 5-star review of our store, Alexander!
They are the softest comfortable underwear I’ve ever had. I love them thank you.
We’re thrilled to hear that you find our garments comfortable and soft. Thank you for your 5-star review, Vicki!
Very easy to shop at I ordered online. My product was on sale and it came within a short time.
Thanks for your 5-star review, Susan! We're delighted that you found our website easy to use and that your order was delivered quickly.
Size guide was not user friendly to find. Took me a minute to see but the font is so small. Size guide should be near where you choose what size you want to order
Hi Kristyna,
Thank you for taking the time to leave a review, although we're sorry you found it difficult to locate our size guides.
We appreciate your feedback and will be sure to pass it along to our team.
If you would like to discuss your concerns further, please feel free to reach out to us at wecare@eczemacompany.com.
Wishing you skin health and happiness,
Eczema Company Customer Support
Wide variety of helpful products & info
Thanks for your 5-star review! We're happy to hear that we're living up to your expectations, and proud to be able to provide such variety for you.
Very good customer service.
Thanks for your 5-star review, Marsha! We're thrilled to hear you had a great experience with our customer service team.
Everything worked smoothly, the website was easy to use, and shipping and handling was good.
Thanks for your review of our store! We're happy to hear that your experience was smooth and your order arrived quickly.
Great company that provide the help those who suffer from eczema need!
Highly recommend all their products.
Thanks for your 5-star review, Mary! We're happy that you have found products that can offer comfort and relief to you and your loved ones when it comes to managing their eczema.
I love your products very very much. They help with my eczema tremendously!
Thanks for your 5-star review of our store, David! We're happy that you have found products that can assist in managing your eczema.
I received the EmuJoy and used it right away. I was pleasantly surprised to see how quickly it worked for me. I have very extreme reactions from bug bites and this worked Instantly to take out the burning and control the spread of blisters. Thank you so much!!!!!
It’s such a convenient way to carry around relief for the skin.