The shopping experience was very easy. I ran into an issue with my order and it was replaced very quickly. I’ll definitely shop again.
Thanks for your 5-star review, Marco! We're happy to hear that we were able to help you resolve the issues with your order swiftly and that you had an easy shopping experience. We look forward to welcoming you back in the future.
Thanks for your review, Bethany! We truly appreciate your support and are glad you had a positive experience with us. We hope to make your next experience a 5-star one.
I’d give them 0 stars. This company store return policy is a joke! First off, You have no way of measuring for sizes. It’s a guess. When I got the package, it wasn’t even in plastic wrap, the eczema sleeves were just folded in the cardboard sleeve. My daughter tried them on, and they were too big, so I immediately rewrapped and sent back. First, I paid for them and the shipping, then the return shipping, only to be told they couldn’t be returned because they had a hair on them and they were excessively “dirty”. I call this complete bull crap. Then I had to pay more shipping just for them to maybe take them back, which they didn’t. They did offer to send them back to me, which I’m sure I’d probably have to pay for shipping again. DON’T BUY THE SLEEVES!!!!
Also said they were including pictures to show the “excessive dirt and hair” but guess what, there were no pictures included in the email.
Hi Rachel,
We appreciate you taking the time to share your feedback, and we're sorry we're unable to provide a more favorable resolution.
As we shared in our email follow-up, our team carefully reviewed the returned sleeves and, based on the condition they were received in, we weren’t able to accept the return under our return policy.
Because many of our customers have eczema, allergies, and sensitive skin, we have to be extra careful with returned wearable items for hygiene and safety reasons. We understand this wasn’t the outcome you were hoping for, and we’re sorry for the disappointment.
We’ve followed up with you directly via email and hope to hear from you soon.
Wishing you skin health and happiness,
The Eczema Company Customer Support
Nicely wrapped and fast
Thanks for your 5-star review! We're thrilled to hear that your package was nicely wrapped and delivered quickly.
Very fast shipping and easy to order
Thanks for your 5-star review, Lindsay!
I ordered 2 pairs of your socks. I was excited to receive them and to try them. It’s hard to find organic cotton socks. I have very sensitive feet due to eczema unfortunately, your socks have ribs and when I wear shoes with them, the ribs irritate my feet. I need really soft socks without ribs.
Hi Deana,
Thanks for your review, although we're sorry to hear that the ribbed fabric of your Cottonique 100% Organic Cotton Socks for Adults (Midweight) - 2 Pack irritated your feet. We understand how disappointing it can be when a product you were expecting to provide comfort and relief doesn't live up to expectations. We appreciate your feedback and will pass it along to our team for future development.
We'd recommend our Cottonique 100% Organic Cotton Booties for Adults - 2 Pack, as they do not contain any ribbed fabric.
If you have any questions, please feel free to reach out to our customer support team at wecare@eczemacompany.com.
Wishing you skin health and happiness,
The Eczema Company Customer Support
Easy to shop for, and sent exactly as they looked online.
Thanks for your 5-star review, Tammi!
easy, expensive, but also trustworthy
Hi Naia,
Thanks for your review, we're happy to hear that your experience with us was easy and trustworthy.
In terms of future products offered, we're always looking for customer feedback to help inform our decisions, so we appreciate you taking the time to share with us, we will be sure to pass this along to our team.
Our team has reached out to you via email as well to assist you further, and we look forward to hearing back from you.
Wishing you skin health and happiness,
Eczema Company Customer Support
The ordering process was seamless and the product was delivered as promised
Thanks for your 5-star review, Minnie! We're happy to hear that your ordering experience with us was smooth and seamless.
Worst $50 I’ve probably ever spent — on just 2 pairs of underwear no less! Not a gamble worth trying. Their underwear is Cottonique brand, which would be fine, but the packaging and Eczema Company’s return policy make it impossible to request a refund. On top of that, their size chart is misleading. I got out the measuring tape and everything. This business needs to do better if they really stand for their mission.
Hi Pam,
Thanks for taking the time to leave a review, although we're sorry to hear that your experience with us didn't meet expectations.
We understand that specialized garments such as our Cottonique products can be an investment, and it's frustrating when they don't end up working for you.
Our team has reached out to you over email so we can look into this further, and we look forward to hearing back from you.
Wishing you skin health and happiness,
The Eczema Company Customer Support
Great products and very prompt delivery. The product was out of stock for a while, but I was notified when it was available for order.
Thanks for your 5-star review of our store, Alexander!
This product really helped with my dry winter lips. It’s super creamy feeling but doesn’t look like I’m wearing anything. I will certainly buy this product again.
This product is amazing! I use for everything, glow to my face, great for cuts, burns, and I also use after my laser tattoo removal for quick healing.
I didn't think that these sleeves would be much of an improvement on the mitts or socks we had been putting on my son's hands, but these have been a life saver. He rubs less often with these on, and the hand covers are big enough that he can still grab toys. When he does rub, his skin is not nearly as irritated. Thanks to these sleeves, I feel so much better about leaving him at daycare.
My son sleeps like a ROCK in this and it is the only thing that keeps him from scratching his feet all night long!! I wish there were more in our size!! I’d buy like six more. The lower buttons are far apart but it’s easy to put pants or socks over.. no biggie!
I have tried everything for my 3 year old's eczema, and I am blown away with the results of #1! I put this on for 2 days and it has cleared up his skin; it hasn't looked this good in over a year. Every person is different but I encourage you to try it, you never know what will do the trick.
We’ve now bought them twice from this company and will be making a third purchase soon. They’re amazing sleeves, they helped her skin heal so much. They do tear after a while but for as active as she is and constantly wearing them it’s to be expected after a few months, luckily we can come here to get more. They really are worth it and this is the cheapest place you’ll find them online.