We have chosen all the products we sell very carefully, so it's our sincerest wish that you love everything you buy and never need to make a return, but things happen and in case you do need to make a return....
We accept returns on new, unopened, unwashed clothing, laundry or books within 30 days of delivery for a full refund. Please send all tags and original packaging along with your return. All items must be in SALEABLE condition. See list of exceptions below.
Some of our products contain a special guarantee offered by the brand, "100% satisfaction guaranteed or your money back within 30 days of purchase." Please check our product pages for these guarantees which we honor.
We DO NOT accept returns on:
- Products ordered more than 30 days before.
- Skin care, underwear like boxers or panties (bras are ok!) or bath items - new or used (unless special brand guarantee is mentioned on the product page). We understand you may try a product that just doesn't end up working for you or your child, as we know what works for one person's eczema, may not work for another, but since everyone's skin is unique, we cannot provide a refund on skin care or bath items. And for hygienic purposes, we cannot accept returns on underwear.
- Anything with dirt or stains of any kind.
Defective Items/Incorrect Orders
We apologize in advance if you received a defective item or if your order was incorrect upon receipt, but we will gladly send you a replacement product. Just let us know.
If you received a clothing or jewelry item, but you…
- changed your mind and no longer need the item, you may return the item for a refund within 30 days of purchase, OR
- want a different color or need another size, you may return the item for a refund. Then place a new order (and new shipment) for the replacement item you'd like to purchase. After we receive the returned item, we will refund your original purchase.
You will be responsible for the return shipping expense and we recommend shipping the product with a tracking reference as we cannot be responsible for lost or damaged return shipments. We do not accept returns on skin care.
How to Return an Item
We charge $9.99 per return to cover processing and some of the shipping charges we incur. This processing fee can be waived if elect to place a new order with us via our returns portal. Another option is you can receive a gift card plus 5% rather than a refund to your original form of payment. Thank you for your understanding.
Still have questions? Please Contact us - we're happy to help!