FAQs
We are based in Canada, but we ship out of Traverse City, Michigan in the USA.
We are proud to provide eczema products to customers anywhere in the world.
Some countries may not have access to shipping quotes during checkout. If this is the case, please contact us for a live quote.
For more details, please see our Shipping page.
We are proud to partner with Corso's Green Shipping Protection. When you select this option at checkout, for a small fee, your package is 100% protected against loss, theft, or damage during transit AND the emissions of your order will be offset with a carbon offsetting program from Cool Effect.
If you need to follow up on an order that may be lost, stolen, or damaged during shipping, please visit Corso. They will happily assist you with your shipment. Please have your order number and email address ready for them.
Some of our brands offer a 30 day money back guarantee. Please see the product page to confirm this policy.
For all other products...
If you are in any way dissatisfied with your purchase, we will provide a full refund for clothing items that are new, unworn, unused, and you still have the original packaging.
We cannot accept returns for skin care items or underwear like panties or boxers (bras are ok!).
Returns must be made within 30 days of delivery. Making a return using our online system will allow you track the return and receive emails on your return status. It's great and takes all the guess work and waiting away. However, to do this you must create an account with us prior to making your initial purchase.
We charge $9.99 per return to cover processing and some of the shipping charges we incur. This processing fee can be waived if elect to place a new order with us via our returns portal. Thank you for your understanding.
Yes! We offer a 10% off coupon good for your first purchase when you sign up for our newsletter list. Once you're on our list, we'll send you offers for more discounts from time to time.
We know that there aren't any single products on the market today that are guaranteed to heal everyone's eczema. Each person's body is unique and so are their needs for eczema management. This is why we offer a variety of solutions at a fair price to make it easy for you to find a solution that works for your skin.
We do not offer free samples, however, we do offer some sample packs and products in multiple sizes to make trying our products more affordable for you.
We have purchased a GeoTrust SSL Certificate, so you can complete the checkout process on our site with confidence, knowing your financial and personal data is transmitted safely and securely with every purchase. Also, we do not keep credit card information on file.
For more details, please see our Privacy & Security page.
When you place an order you have the option to opt in or out of our mailing list and newsletter. However, think twice before opting out as you don’t want to miss our newsletters, sales announcements, coupons, discounts, and new product announcements.
For more details about our newsletter, please see our Newsletter page.
Each manufacturer has their own sizing guidelines. Please refer to the product page for specifics or email or call us with questions. That’s what we’re here for.
Each manufacturer recommends their product is washed a certain way. Please refer to the product page for specifics or call us with questions.
Yes, we do! Please contact us if you're interested in learning more about our affiliate marketing program.