Dear Jennifer, This is the email I sent to your company a week ago. The pair of pants we ordered did not work for my husband. We received an email from your company, indicating we would not receive a refund. Below is my response. I have not heard back, nor have we received a refund. I would not recommend ordering from your company to anyone, based on this experience.Dear Savannah,Thank you for your email on our return order for Order #67054. We were quite taken aback by the email, and the statements/accusations in regards to the condition of our return, and would like to address these statements/accusations.We were very pleased to find your company, and these draw string pants. My husband will be undergoing an operation at the end of March, in which he will be receiving a Urostomy, and will not be able to wear traditional elastic waist pants during his healing process. We thought these would be our answer. The pants fit in the waist, but unfortunately, did not offer enough room in the lower abdominal area to address and accommodate his upcoming stoma and urine bag. As a result, we needed to return the pants.Firstly, the pants were not worn or soiled. My husband tried on the pants, and removed them in under 5 mins. They were absolutely not soiled or worn, and were returned in the manner that we received them. Unfortunately, I can not address how our return was handled in your facility, or by your employees.Secondly, the pants were returned in all of the same packaging materials that we received them in. The pants were carefully folded, and placed back in the brown paper bag in which they came. Both my husband and I commented on the brown bag, as we are used to our mail order clothing coming in a plastic bag, and these did not come this way. But, as your return directions stated, return items needed to be returned in all original packaging. I then placed the pants that were in the brown paper bag, in the original brown mailing envelope as well, and mailed them out.We are requesting that our account be credited for the amount of the pants. We followed all of your online return directions, the pants were emphatically not soiled or worn, and the order was returned in the exact materials in which they we sent. We look to having this return rectified, and appreciate you’re cooperation.Respectfully,Kelly and Tom Eidson